The New Neiman Marcus Beverly Hills
January 11, 2017
Let it be known: The newly remodeled Neiman Marcus Beverly Hills is undeniably one of the chicest shopping experiences luxury retail has to offer. As you ascend each floor, the array of exclusive and custom designer options is extraordinary. We recently sat down with NM Beverly Hills Vice President and General Manager Gretchen Pace to explore each new shop and service.
Neiman Marcus: NM Beverly Hills recently underwent remodeling and amenity enhancements. Which addition excites you most?
Gretchen Pace: I’m most excited about how well it has all come together! We wanted to create a social space where clients can shop and enjoy time with friends. Each floor is cohesive and has its own raison d’être. For example, our spectacular new Men’s Floor features a residential shoe space overlooking Century City and amazing designer shops. We’ve also revamped the bar on the Fourth Floor with charging stations and an atmosphere to socialize, enjoy refreshments, or have a quick bite.
NM: The Shoe Salon has doubled in size! Tell us about the new designers featured in this department.
GP: It’s less about individual designers and more about the ensemble of exclusive designers and collections that our merchants have carefully chosen just for this store. When you combine all of this with a bar with “bubbly” in the center, it’s quite an experience. A client recently remarked, “For women who love shoes, it’s a playground!”
NM: Matthew Kenney NM, the new plant-based restaurant on the Third Floor, features pressed juices, baked goods, vegan wines, and more. What’s a must-try bite from this spot?
GP: The avocado toast is a must! Perfectly ripened avocado served on lightly toasted Lodge Bakery Bread, topped with micro greens, smoked beets, and radishes. The bread is baked here in the city with seasonal whole grains—it’s delicious!
NM: Do the NM Beverly Hills associates have a favorite floor or department?
GP: The Main Floor—with our valet entrance—is certainly a showstopper. You are welcomed by a broad view of amazing luxury merchandise and shops. I have also heard very positive feedback about the Men’s Floor. It has a fantastic view, an amazing lineup of shops, and a bar right in the middle of all the action.
NM: What impact have these improvements had?
GP: Beyond our role as a fashion destination, Neiman Marcus Beverly Hills is a social destination. Our clients are even losing track of time when they visit—the greatest compliment.
NM: What future enhancements would you like to see?
GP: Our enhancements will continue to be based on the clients’ experience, their needs, and the way we serve them. For example, we just added Memory Makeover™ mirrors that provide clients with a tutorial video to use after they leave the store.
NM: How are the new amenities being received so far?
GP: That commitment to personalizing the experience and offering the very best directional fashion is the reason we have the reputation that we do. We have remodeled the store with the client in mind and created an environment where someone can be surrounded by amazing art pieces, fine or casual dining, great wines, and exceptional fashion. I am proud to be part of a company that has always been the most customer-centric in the luxury retail sector.
NM: How may clients schedule an appointment for a private shopping party?
GP: They simply need to call 310-975-4400, and we will figure out the rest!
What are you waiting for? Join us in Los Angeles for the ultimate retail experience at NM Beverly Hills.